Contact Information

We’re here to help with orders, deliveries, returns, product questions, trade enquiries and general customer support.

Rouge & Co. London Ltd

Trading name: Rouge & Co. London
Company number: 15825874
VAT registration number: 473 0842 89
Registered in: England and Wales

Registered Office

Rouge & Co. London Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Please note that our registered office is an administrative address and is not a customer returns address or retail premises.

Please contact us before sending any goods back so that we can provide the correct authorised return address.

Customer Service

For questions about:

• online orders;

• deliveries;

• damaged or missing products;

• returns and refunds;

• product information;

• wine recommendations; or

• general customer support,

please contact:

Email: sales@rouge-london.co.uk
Telephone: +44 7400 124855

Please include your order number where your enquiry relates to an existing order.

Consumer Website

For retail purchases and our consumer wine portfolio:

rougeandcolondon.com

Our consumer Website is intended for customers purchasing wine for personal or household use.

Trade Enquiries

For restaurants, bars, hotels, wine merchants, retailers, hospitality businesses and other commercial customers:

rouge-london.co.uk

Trade enquiries can also be sent to:

sales@rouge-london.co.uk

Separate trade pricing, account terms and commercial conditions may apply.

Returns

Please contact us before returning any products.

Do not send returns directly to our registered office, bonded warehouse or logistics provider unless we have specifically instructed you to do so.

For return requests:

sales@rouge-london.co.uk

Please include your order number and details of the reason for the return.

Further information is available in our Returns and Refund Policy.

Delivery Enquiries

For questions about tracking, delayed deliveries, failed delivery attempts, damaged parcels or missing orders:

sales@rouge-london.co.uk

Please provide your order number and, where relevant, any tracking information available.

Further information is available in our Shipping and Delivery Policy.

Product and Wine Enquiries

For questions about our wines, producers, vintages, grape varieties, food pairings or product availability:

sales@rouge-london.co.uk

You can also use the Rouge & Co. London Wine Assistant available through our consumer Website to explore our portfolio and discover suitable wines.

Legal and Intellectual Property Enquiries

For enquiries relating to:

• Website content;

• copyright;

• intellectual property;

• use of our branding;

• the Rouge & Co. London Wine Assistant;

• proprietary data or digital tools; or

• other legal matters,

please contact:

sales@rouge-london.co.uk

Please clearly identify the nature of your enquiry.

Privacy Enquiries

For questions regarding personal information, privacy or data-protection rights, please contact:

sales@rouge-london.co.uk

Further information is available in our Privacy Policy and Cookie Policy.

Business Hours

We aim to respond to enquiries as soon as reasonably possible during normal UK business days.

Messages received outside normal working hours, at weekends or on public holidays may be reviewed on the next working day.

Company Details

Rouge & Co. London Ltd
Company number: 15825874
VAT registration number: 473 0842 89
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

Consumer Website: rougeandcolondon.com
Trade Website: rouge-london.co.uk
Email: sales@rouge-london.co.uk
Telephone: +44 7400 124855