Shipping policy

Shipping Policy

Shipping Destinations

We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Methods & Timeframes

We work with professional wine couriers to ensure safe handling and delivery.

Estimated delivery times are:

  • Standard delivery: 2–4 business days from dispatch

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Delivery Charges

Shipping costs are calculated at checkout and depend on:

  • Order size and weight

  • Delivery location within the UK

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Age Verification

Wine is an age-restricted product.

By placing an order, you confirm that you are 18 years of age or older.
Our couriers may request proof of age upon delivery. If valid ID cannot be provided, delivery may be refused.

Failed Deliveries & Redelivery

If a delivery attempt fails due to:

  • Incorrect address details

  • No one available to receive the order

  • Refusal to provide age verification

The courier may return the order to us or arrange redelivery.
Additional delivery charges may apply and will be the responsibility of the customer.

Packaging & Breakage

All wines are carefully packed using specialist protective packaging designed for bottle shipment.

In the rare event that your order arrives damaged:

  • Please notify us within 48 hours of delivery

  • Include clear photos of the damaged item(s) and packaging

We will assess the issue promptly and arrange a replacement or refund where appropriate.

Delays Beyond Our Control

We are not responsible for delays caused by:

  • Courier service disruptions

  • Extreme weather

  • Industrial action

  • Other circumstances beyond our control

However, we will always assist in tracking and resolving delivery issues where possible.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us at:

Email: sales@rouge-london.co.uk